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Support Center >> Hi-Pro Light Emitting Diode (LED) Bulbs - 5 Years

The limited warranty set forth below is given by SATCO Products, Inc. with respect to SATCO Hi-Pro LED products when delivered in new condition and in its original package.

This LED lamp is designed to operate on line voltage ranging from 100V to 277V AC. If the fixture contains a ballast, it must be by-passed or removed before this LED lamp is installed. Failure to by-pass or remove the existing ballast could result in damage to the product and will void its warranty. The ambient operating temperature range inside the fixture for the Hi-Pro LED product line is: -20°C (-4°F) to a maximum of +60°C (+140°F) unless otherwise noted on the box and are warranted for a period of 5 years, based on 12 hours of use per day.

When used in an enclosed fixture, the lamp must be installed in accordance with the recommended compartment size for that lamp. Lamp life may vary depending on application, use, fixture type and environment. Not for use in explosion proof or vapor tight fixtures.

LED replacements lamps are not compatible with all photocells, timers and motion sensors and these devices can affect the performance of the products. Only LED rated devices should be used and if not, the warranty can be voided.

If the Product fails to function during the Warranty Period because of defects in materials or workmanship, defective products should be returned to SATCO after being contacted and a Return Goods Authorization has been obtained. Once returned product is proven defective upon inspection, the product will be repaired, exchanged, or credited at the discretion of Satco Products, which solely can be used by the original purchaser (authorized Satco dealer).

Should credit be issued, full credit will be provided for products sold within 12 months of the invoice date. For credits over 12 months, it will be calculated as follows: Credit ($) = Invoiced purchase price to authorized Satco dealer ($) x months remaining on original warranty / months of original warranty (60).

This limited warranty covers all defects encountered in normal and recommended use of the product, and does not apply to cases below:

  1. Loss or damage to the product due to abuse, mishandling, alteration, accident, electrical current fluctuation, failure to follow operating, maintenance or environmental instructions prescribed by SATCO. See safety notices in or on the product packaging.
  2. Service provided by someone other than SATCO or an authorized service provider.
  3. Warranty is void if product is not used for the intention which product was manufactured or installation instructions were not properly followed as noted on the package:

Satco does not warrant and specifically disclaims any warranty, whether expressed or implied, of fitness for a particular purpose, other than the warranty contained herein. Satco specifically disclaims any liability and shall not be liable for any consequential or incidental loss or damage, including any labor / expense costs involved in the replacement or repair of said product.